Now more than ever it is important for you to get the care that you need. Delta Health and our dedicated hospital staff are here to provide you with safe, reliable, high-quality care. Below are answers to some of the frequently asked questions we receive regarding non-COVID related care at Delta Health, during the COVID-19 pandemic.

Q. Is Delta Health ‘open’ to see general patients?
A. Yes, we are open to see all patients for general care in the outpatient and inpatient settings. Our safe care commitment to you means that your in-person visits to Delta Health are friendly and safe. Our Hospital and Clinics are also offering virtual visits that can be conducted remotely using technology like phones and computers – when possible. Ask your care team which option is best for you.

Q. How do I decide if my visit should be held in-person or online?
A. Call your Primary Care Provider (PCP) and they will help you to determine which option is best for your individual needs and circumstances. In many cases, virtual visits are recommended, but we will assess your health care needs and ability to safely travel to Delta Health.

Q. Is it safe to visit your Hospital and Clinics?
A. Yes, it is safe to visit our Hospital and Clinics. We are committed to keeping our patients, community and healthcare workers safe with stringent sanitization and cleaning procedures as well as with our screening process that takes place at our Hospital and Clinics.

Q. Where do I get more information about Telehealth Visits?
A. Learn more about your Telehealth options. 

Q. What will the screening process look like when visiting the Hospital?
A. When visiting the Hospital for your appointment, we ask that patients and visitors practice social distancing by lining up 6ft apart. A Delta Health employee will greet you at the front desk and will ask that you wear your mask and will provide one if needed. We will then ask you a series of screening questions relating to COVID symptoms and your temperature will be taken using a touch-free thermometer gun. We ask that all patients, visitors and staff practice social distancing, wear a mask, and utilize the many sanitizing stations throughout our Hospital and Clinics.

Q. What will the screening process look like when visiting a Delta Health Clinic?
A. When visiting your Delta Health Clinic for your appointment, we ask that patients and visitors practice social distancing by lining up 6ft apart. A Delta Health employee will greet you at the front desk and will ask that you wear your mask and will provide one if needed. We will then ask you a series of screening questions relating to COVID symptoms. We ask that all patients, visitors and staff practice social distancing, wear a mask, and utilize the sanitization stations available at your clinic.

Q. Will I (or my family member) need to wear a mask when visiting the Hospital or Clinics?
A. Yes, we ask that all patients, visitors and employees wear a mask or face covering when inside of our Hospital or Clinics. You are welcome to bring your own mask, or if you do not have a mask, one of our employees will provide you with one.

Q. Can my family members come to my appointment with me?
A. In an effort to keep our patients, visitors, community members and staff safe, we have updated our visitor policy for our various Hospital Departments and Clinics. Learn more about our updated visitation policies here.

Q. How do you handle suspected or confirmed COVID-19 patients at Delta Health?
A. Patients who have symptoms of COVID-19 infection (new fever, cough, sore throat, runny nose/nasal congestion, shortness of breath, muscle aches, or inability to smell or taste), please contact your Primary Care Provider (PCP) to discuss testing and care options. If you do not have a PCP, call Delta Health Urgent Care at 970.874.7696.

Q. Should I ever delay seeking care?
A. No. Please call your Primary Care Provider. We understand the concerns you may have about seeking care, and we are here for you at Delta Health to provide you with safe and effective health care services. Delaying care in many cases can lead to a worsening health condition or may cause you to need more serious procedures or treatments. If you do not have a PCP, call Delta Health Urgent Care at 970.874.7696.

Q. Are your Emergency Services still available?
A. Yes. If you are experiencing a medical emergency, call 911 or the Delta Health Emergency Department is safe, open and here for you. For non-emergent situations, you can visit the Delta Health Urgent Care Clinic.

Read more about Delta Health’s Safe Care Commitment.